शिपिंग नीति

Effective Date: January 11th, 2025.
Last Updated: January 11th, 2025.

1. Introduction

Welcome to The Loom Store! We are committed to delivering high-quality products directly to your doorstep. This Shipping Policy outlines our shipping timelines, fees, and terms to ensure a smooth shopping experience.

2. Order Processing & Dispatch

  • Orders are processed within 9 business days (excluding Sundays & public holidays).
  • Order confirmation, invoice, and tracking details will be sent via email/SMS.
  • Delays may occur due to high demand, unforeseen circumstances, or public holidays.
  • We reserve the right to cancel any order due to stock unavailability or technical issues. If canceled, a full refund will be processed.

3. Shipping Options & Delivery Timelines

3.1 Domestic Shipping (India)

We ship across India via Multiple Courier Partners. Estimated delivery times:

  • Standard Shipping: 7-10 business days, vary on location.

📌 Note: Delivery times are estimates and may vary due to courier network delays, weather conditions, or regulatory restrictions and depending on the location.

3.2 International Shipping

  • We ship globally to all countires, except Pakistan via India Post International Courier. International orders we take in Instagram or WhatsApp +91-9322600957.
  • Estimated delivery time: [10-18 business days], subject to customs clearance.
  • Customers are responsible for import duties, taxes, and customs fees as per the destination country’s regulations.

4. Shipping Charges & Free Shipping Policy

4.1 Domestic (India)

  • Standard Shipping: ₹100/-
  • Express Shipping: Depend on the courier partner, for more details you can check with our team on +91-8600120026 (Timings 10.30am to 7.30pm).

5. Order Tracking & Delivery Confirmation

  • Tracking details will be sent via email/SMS once your order ships.
  • Track your shipment on the URL sent via mail or get in touch with our tracking team on +91-8600120026 (Timings 10.30am to 7.30pm).
  • Missed Deliveries: If you are unavailable, the courier will attempt 2 re-deliveries before returning the package.

6. Taxes, GST & Compliance

  • All orders within India are subject to Goods and Services Tax (GST) as per applicable law.
  • International orders may be subject to import duties, VAT, or additional taxes, payable by the customer.

7. Shipping Restrictions

  • We do not ship to:
    • P.O. Boxes, military addresses (APO/FPO)
    • Remote locations where courier services are unavailable
  • Certain items (flammable goods, perishables, regulated electronics) may not be eligible for international shipping.

8. Delayed, Lost, or Damaged Orders

8.1 Delayed Orders

  • If your order is delayed, please allow 4-5 business days before contacting support.
  • In case of unexpected delays (lockdowns, weather disruptions), we will notify you via email/SMS.

8.2 Lost Orders

  • If your order is lost, contact us at [theloomsaree@gmail.com] within 10 days from the date of the order.
  • We will investigate with our logistics partners and issue a replacement or 8.3 Damaged Orders
  • In the rare event of a lost, undelivered, or misplaced parcel, our responsibility is limited to offering a full refund of the order value. We are not liable for any additional compensation for inconvenience, delay, or loss beyond the refund.

8.3 Damaged Orders

  • If you receive a damaged item, report it within 36 hours of delivery with photos of the product and packaging.
  • Depending on stock availability, we will offer a replacement or refund.

8.3 Damaged Orders

9. Order Cancellations, Returns & Refunds

9.1 Cancellations

  • Orders can be canceled before dispatch via theloomsaree@gmail.com or WhatsApp us on +91-8600120026 (Timings 10.30am to 7.30pm).
  • Once shipped, orders cannot be canceled.

9.2 Return & Exchange Policy

  • Return Window: Returns are accepted within 7 days of delivery.
  • Eligible Items: Products must be unused, undamaged, and in original packaging.
  • Non-Returnable Items:
    • Custom-made or personalized items
    • Discounted or clearance sale items
  • Return Shipping Costs:
    • Free returns for defective items.
    • For other returns, customers must bear return shipping charges unless specified otherwise.

9.3 Refund Policy

  • Refunds are processed within 2-3 business days after return approval.
  • Refunds will be credited to the original payment method or our team will contact you for the account details.
  • Shipping charges are non-refundable unless the return is due to a defective or incorrect item.

10. Governing Law & Dispute Resolution

  • This policy follows Indian laws, including:
    • Consumer Protection Act, 2019
    • E-Commerce Rules under IT Act, 2000
  • In case of disputes, parties must first attempt amicable resolution. If unresolved, arbitration will follow as per the Arbitration and Conciliation Act, 1996, with jurisdiction in Jalna, Maharashtra.

11. Contact Us

For any shipping-related inquiries, reach out to us:
📧 Email: theloomsaree@gmail.com
📞 Phone: +91-8600120026 or +91-9145661333 (Timings 10.30am to 7.30pm).
📍 Address: The Loom Store,
                        C/O. Shagun Silks,
                        B. R. Jindal Market, Jalna - 431203 (MH)